Data Deletion Instructions

1. Request deletion by email

1. Email info@convoflow.ai with the subject "Data Deletion Request".
2. Tell us the name, email address, or phone number linked to your data, and the business, Facebook Page, or Instagram account you talked to (if any), so we can find your records.
3. We'll confirm we received your request within 3 business days. We may ask you to verify your identity to protect your information.
4. We'll delete your data within 30 days and let you know when it's done.

2. If you connected ConvoFlow using Facebook

You can remove ConvoFlow's access to your Facebook account at any time:

1. Open Facebook and go to Settings & privacy › Settings.
2. Select Business integrations (or Apps and websites).
3. Find ConvoFlow and select Remove.
4. To also delete the data we already received, send us a request as described in step 1.

3. For businesses using ConvoFlow

Account owners can disconnect Facebook, Instagram, Messenger, or WhatsApp at any time from the channel settings in ConvoFlow, or ask us to close their whole account by emailing info@convoflow.ai. When a channel is disconnected, we revoke its access tokens and delete the associated data within 30 days.

4. What we delete

• Profile information: name, profile picture, app-scoped IDs, and phone number.
• Conversation history, including messages and attachments.
• Contact records, tags, and form answers collected by automated flows.
• Access tokens for your connected accounts.

We may keep a limited amount of information when the law requires it (for example, billing records) or to prevent fraud, and only for as long as needed.

Questions?

We're happy to help. Contact our privacy team at: